Privacy Policy & Cookies

Friends of Brighton & Hove Hospitals is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence. We recommend that you read this policy in full, but if you do not have time, the main points are:
  • Your data is collected so that we can interact with you in order to tell you about our work: fundraising, organizing events and giving grants to NHS clinicians.
  • We collect the minimum amount of data we need in order to do this.
  • Your data is stored securely on password protected computers and files in a locked and secure office.
  • We keep your data as required by law and in accordance with a file retention plan.
  • We are careful to ensure that we only retain data and contact people who would reasonably expect to hear from us; for example, they are a Friends member, have attended events or donated, or are a potential applicant for a charity grant.
  • You can ask for your details to be removed from our mailing lists at any time. You are also entitled to a copy of the data we hold about you.

By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

GDPR

The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud.

These regulations include provisions for the following areas:

  • The right to be informed: Companies must publish a privacy notice, in addition to explaining transparently how they use this personal data.
  • The right of access: Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request and there will normally be no charge to the individual.
  • The right to rectification: If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties, the company must inform the third party of the correction and inform the person which third parties have their personal data.
  • The right to be forgotten: A person may request the removal of his or her personal data in specific circumstances.
  • The right to restrict processing: Under certain circumstances, an individual can block the processing of his or her personal data.
  • The right to data portability: A person can access their data for their own use anywhere they prefer.
  • The right to object: A person can object to the use of their personal data for most purposes.

​We operate our Data protection in compliance with BS 10012:217: Specification for a personal information management system.

1.0   OUR CORE PRINCIPLES REGARDING USER PRIVACY AND DATA PROTECTION 

  • User privacy and data protection are inviolable human rights.
  • We have a duty of care to people contained within our data
  • Data is a liability: it should only be collected and processed when absolutely necessary
  • We despise spam in all its forms
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0   RELEVANT LEGISLATION 

Alongside our business and internal computer systems, this Friends of Brighton & Hove Hospitals website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all elements of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0 below) for clarification.

3.0   PERSONAL INFORMATION AND WHY WE COLLECT IT 

In carrying out our day to day activities we process and store personal information relating to our supporters and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations.

Our contacts database is held on a password protected computer in the locked and secure Friends office. Regular back ups are made of this onto encrypted memory sticks which are kept in a safe.

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides here.

​Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

​3.2 Our News and Events blog posts

Should you choose to add a comment to any posts that we have published on our News or Events pages, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website.

Your comment and it’s associated personal data will remain on this site until we see fit to either remove the comment or remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3.3 Contact Forms and Email Links

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

3.4 Email newsletter

If you choose to join our email newsletter, this will normally be sent using Google Mail and your details will be added to our main contacts database. On occasion, we use MailerLite or MailChimp to send out information. In this instance, the email address that you submit to us may be forwarded to MailerLite or MailChimp. We consider MailerLite and MailChimp to be third party data processors (see section 6.0 below). The email address that you submit will not be stored within this website’s own database but will be added to our main contact database, stored on site in the Friends office.

If we are using MailerLite or MailChimp, your email address will remain within the MailerLite or MailChimp database for as long as we continue to use the MailerLite or MailChimp services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailerLite or MailChimp database, you will receive periodic newsletter-style emails from us.

3.5 Shopping

We sometimes sell items using the EBay website. By making a purchase you are giving us consent to store information about you so that we can manage and supply your purchases.

Information will be passed onto our third party data processors, PayPal (see section 4.0 below). We need to keep records of sales information in order to comply with UK tax laws.

4.0   CREDIT, DEBIT CARD PAYMENT INFORMATION 

We use PayPal to process personal data on our behalf. The third parties we use are PayPal.

Paypal process payments for any products purchased. We do not retain any financial information you may submit as part of the purchasing process.

PayPal monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal’s advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions.

5.0   ABOUT THIS WEBSITE’S SERVER

Our website is hosted on a server that is hosted in a UK data centre, and all data on this server is kept within the UK.  This is managed by Brighton website developers BoxHarry.

6.0   OUR THIRD PARTY DATA PROCESSORS

We use a number of trusted third parties to process personal data on our behalf in order to provide and improve our service to you. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. These third parties are based in the USA and are EU-U.S Privacy Shield compliant.  They would only be permitted to use your personal information for the purposes we specify.

7.0   DATA BREACHES

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Charity shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

8.0   YOUR RIGHTS

You have the right to:

  • request a copy of the information we hold about you;
  • update or amend the information we hold about you if it is wrong;
  • change your communication preferences at any time;
  • ask us to remove your personal information from our records;
  • object to the processing of your information for marketing purposes; or
  • raise a concern or complaint about the way in which your information is being used.

9.0   DATA PROTECTION OFFICER and DATA CONTROLLER

Data Protection for Friends of Brighton & Hove Hospitals is managed from the Friends office:

Friends of Brighton & Hove Hospitals

37 St George’s Road, Brighton BN2 1ED

01273 664936     office@brightonhospitalfriends.org.uk

10.0   CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below. 

10.1 Change log

23/7/2020 – Section 9 updated to reflect staff changes.

23/6/2020 – MailerLite added to Section 3.4. 

 

28/4/2020 – MailerLite details added to Section 6.0.

13/3/2020  –  “They would only be permitted to use your personal information for the purposes we specify.” added to section 6.0.

“… to provide and improve our service to you.” added to section 6.0 

Fruit Design details added to Section 6.0 

 

26/04/2018   –        Privacy policy instigated

 

Cookies

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously.

How does Friends of Brighton & Hove Hospitals use cookies?

We use cookies to enhance the online experience of our visitors, to better understand how our websites are used (see Google Analytics above)

Your rights

Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). You have the right to choose whether to accept these cookies. You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of this website.

Changing your cookie preferences

The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. An online guide is available if you have difficulties trying to change your browser settings.

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Cookie terminology

We have classified our cookies into two broad types – ‘first party cookies’ and ‘third party cookies’:

We use Google Analytics cookies which help us monitor the site and improve it to make your experience better.

We also use some social media cookies which allow you to interact with our website through various social media sites such as Facebook, Twitter and You Tube.

Our content management system will also set cookies without which the site could not function.

In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself is reached.

We do not use third party cookies that track your usage on this and other websites to serve advertising.

Date added: 26th April 2018